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FAQ

Viba Global/ Lean Java Bean FAQ


What’s your return policy?

Packaged Goods:

You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. We will refund your purchase price minus shipping fees and a 10% restocking fee.

Upon receipt of any returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will refund your purchase price minus shipping charges and a 10% restocking fee. A credit will automatically be applied to your original method of payment.

 

If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

 

If you are eligible, we will send you a replacement product and cover the shipping charges.

please mail it to:

Lean Java Bean
8759 Airport Rd. Suite C
Redding CA 96002

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and proof of delivery tracking by you.

You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item without proof of delivery shipping.

Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Lean Java Bean is not responsible for any customs fees or for any delays if your product is held up in the customs for your country. 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and proof of delivery tracking by you.

You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item without proof of delivery shipping.

Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerCare@VibaGlobal.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CustomerCare@VibaGlobal.com and send your item to: 8759 airport rd Suite C Redding California US 96002.

To return your product, you should mail your product to: 8759 airport rd Suite C Redding California US 96002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries. We are not responsible for any VAT, custom fees, or delays because of customs.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions at CustomerCare@VibaGlobal.com